KERES
Buyer Protection
Understand the current purchase, shipping, cancellation, and support process on Keres.
Last updated: Jul 23, 2026
Ordering and payment
A checkout session starts the payment process, but an order is treated as paid only after the platform verifies the payment with its payment provider. Do not rely on a browser success screen alone as proof of payment.
Seller shipping responsibility
After a payment is confirmed, the seller is responsible for shipping the listed card with the carrier and tracking information required by the order flow. Buyers should review the listing details before placing an order.
Confirming receipt
When an order has been shipped, the buyer can review the shipping information and confirm receipt in the order area after the card arrives.
Cancelling an unpaid order
A buyer may cancel only an eligible unpaid order while its Checkout Session is still open and unpaid. A paid order cannot be cancelled through self-service.
Requesting a refund or dispute review
For an eligible paid order, the buyer can submit a refund request or a platform dispute with a reason and description. The case is reviewed manually; submitting one does not mean that a refund has been issued.
What this process does not guarantee
Keres does not promise that every case will be approved, that every card is authentic, or that a payment-provider refund will be automatic. Private transactions outside the platform are outside this process.
Refunds, returns, and disputes
Paid orders do not currently support self-service refunds. Refund, return, and dispute questions must be sent to support for individual manual handling; this page does not promise automatic refunds, compensation, or a risk-free outcome.
Legal details
- Support email
- [Support Email]