KERES
Seller Policy
Requirements for accurate listings, responsible fulfillment, and fair marketplace conduct.
Last updated: Jul 23, 2026
Accurate listing information
Sellers must describe each card truthfully, including its condition, language, edition, set details, and grading information when applicable. Photos and descriptions must match the item being offered.
Prohibited listings
Counterfeit cards, stolen images, misleading descriptions, piracy, illegal goods, and any listing that misrepresents an item are prohibited.
Shipping and packaging
Sellers are responsible for dispatching paid orders within the applicable order flow, packaging cards carefully, and entering accurate carrier and tracking information when confirming shipment.
Use the platform transaction flow
Do not move an active Keres transaction off-platform or use the service to direct buyers to an external payment or communication flow intended to bypass marketplace safeguards.
Enforcement
Keres may remove listings, limit account features, or restrict accounts when listings or conduct violate these rules. Actions are based on the available information and may be reviewed as the platform develops.
Transfers and active case review
A seller transfer may be paused when an order has an active refund or dispute case, a required review, or an account limitation. A pause does not itself decide the outcome or reverse a completed transfer.
Refunds and disputes
Refunds and disputes are currently handled individually through support. Sellers must cooperate with a legitimate review; Keres does not offer automatic refunds or guaranteed compensation through this policy.
Legal details
- Support email
- [Support Email]