Help Center

Use the account entry point to create an account or sign in with an available method. Keep your sign-in information private and use a secure password.

Use the password reset option on the sign-in page. Reset instructions are sent only when an account exists for the address provided.

Open your account settings to review the profile fields currently available. Do not include payment credentials or unnecessary sensitive information in public profile fields.

Open an available listing, review its details, and follow the checkout flow. An order is not treated as paid until the platform verifies the payment provider’s result.

In the buyer order area, an eligible unpaid order can be cancelled only while its Checkout Session is open and unpaid. The order page will show the action only when cancellation is available.

Paid orders do not currently support self-service cancellation or refund. Contact support about a refund, return, or dispute so it can be handled individually; no automatic refund is promised.

After the seller marks an order as shipped, review the tracking information in your buyer order area and confirm receipt after the card arrives.

Use the selling area to create a listing with accurate card details, price, condition, language, edition, images, and grading information where applicable.

Describe visible wear, damage, centering, grading, and any other information that could affect a buyer’s understanding of the card. Photos should match the item offered.

For a confirmed paid order, use the seller order area to enter the carrier and tracking number, then confirm shipment. Package cards carefully for transit.

Use the seller order area to see orders that require fulfillment and orders that have already been shipped or completed.

Keres exposes the exchange features currently available in the marketplace. Exchange availability may be limited during staged rollout, and this help center does not represent an unfinished flow as a complete trading service.

Review the checkout message, confirm the payment method details with your provider, and try again only when the checkout flow allows it. Do not share payment credentials with sellers or in public messages.

Contact support with the relevant order or listing details. Refunds, returns, and disputes are currently reviewed manually, and reports are assessed according to the available information and platform rules.

Contact support with the listing or order reference and a concise description of the concern. Do not publish private personal information while reporting an issue.

Use the favorite action on an available listing to save it to your account. A favorite does not reserve the card, lock its price, or guarantee that it remains available.

Use the available seller listing controls to update a listing or remove it when permitted by its current transaction state. Do not change an active listing in a way that misrepresents the card.

Open an eligible paid order and use the available case action to choose a reason and provide a concise description. The platform reviews cases manually; an approval does not mean that Stripe has completed a refund.

Use the available on-platform conversation tools only with the relevant marketplace participant. Do not share passwords, payment credentials, or private contact details in messages.

Use a unique password, keep your session private, and contact support if you believe your account has been accessed without permission. Keres support will not ask for your password or full payment-card number.

Use the support contact shown on the Contact Support page and include the relevant order, listing, or account reference. Keres does not currently offer phone support or promise a fixed response time.